Work for us


Please note we are unable to consider agency CVs for any of our vacancies.



Sales Assistant – Covent Garden

We are looking or a full time, permanent Sales Assistant to join our Covent Garden store.

About Us
Orla Kiely is an iconic designer known for her contemporary blend of retro prints and ultra-feminine designs. Since establishing the Orla Kiely brand in 1997, her collection has grown to include a complete womenswear fashion line and accessories, as well as travel and homeware.

Orla Kiely is a much-loved global brand with a presence in well-known retail outlets all over the world. We have two stores in London and one in New York, as well as a global website. Our design studio, head office and sales office are based in London.

Duties will include:
• Providing excellent levels of customer care
• Maximising every selling opportunity to achieve store and individual sales targets
• Processing all retail sales, managing cash and credit card transactions
• Maintaining a clean and tidy store
• Managing stock levels on the sales floor and stockroom
• Answering telephone enquiries
• Recommending products in order to maximise selling opportunities
• Attending and participating in shop meetings and training events

To be successful in this role you will:
• Have previous sales experience, ideally within the luxury retail industry

You will also:
• Have a presentable and professional appearance in order to represent the brand as an ambassador
• Be a great team player who thrives in a fast paced, diverse environment
• Have a confident, calm and enthusiastic demeanour
• Possess exceptional communication skills
• Be flexible and adaptable
• Have a passion for creativity with a flair for sales

This is a great opportunity to develop your career and join a growing Company.

To apply, please forward your CV to jobs@orlakiely.com
 



Sales & Marketing Manager

We now have an exciting opening for a full time, permanent Sales & Marketing Manager to join our head office team in London.

The successful candidate will be responsible for the growth of RTW and Accessories sales across wholesale and distribution channels, with the support of the sales and marketing teams.

You must be able to plan, prepare, assist and advise both sales and marketing strategies and create plans that fall in line with company’s KPIs. You will also look for new business whilst contributing to the longevity of existing accounts, report on competitor activity across all channels and work closely with merchandising to improve product development and range whilst monitoring P&L.

Duties include:
Sales
- Implementing sales strategies across regions to ensure sustained growth in all, mainly wholesale and distribution channels for the RTW, bags and accessories.
- Create, report and follow through company KPIs, in line with growth plans.
- Forecasting sales targets for growth in non-distributor territories while monitoring and reporting seasonal performance against KPIs.
- Monitor critical path to ensure sales and delivery windows are in line with company projections.
- Manage sales and marketing team to ensure brand growth is viable in their assigned regions, while also identifying, monitoring and maximizing opportunities against competitors.
- Researching and targeting new business (in wholesale and distribution channels), with the help of the sales and marketing team.
- Compiling and reporting sell through figures and customer feedback across all departments, with key strategic input in improving product development and planning.
- Working closely with Merchandising and Production to analyse and report market trends across all channels while understanding and communicating price architecture, market demands and product development across all categories of RTW and bags.
- Liaising with distributor network on all levels of sales management to include samples, pricing, customer feedback, selling tools, sales tips and product development feedback.
- Identifying new opportunities for brand expansion, while monitoring P&L.
- Working to identify, attend and target trade shows.
- Providing sales training to new prospective agents/distributors.

Marketing
- Advising and implementing marketing plans to include ecommerce and social media channels.
- Working with the web design and digital content development team to improve ecommerce content, enhance customer experience and maximize search visibility.
- Build a functional, interactive B2B site to enable, access by global stockists. This should include selling tools, imagery, selling dates and contact details.
- Working with digital content team to improve conversion rates, click-through success and reduce shopping cart abandonment rates to enhance overall customer shopping experience.
- Liaising with PR teams to ensure brand message is appropriately and effectively communicated while using PR to boost sales across all channels.
- Researching and collating competitor branding and imagery to maximise profile and viability in the market.

To be considered for this challenging role, you will have a proven sales record with extensive knowledge of the luxury retail industry and market.

You will have excellent communication skills with the ability to work well under pressure.

To apply, please forward your CV and covering letter to jobs@orlakiely.com
 



Temporary eCommerce Manager

We now have an exciting opening for a temporary eCommerce Manager to join us on a 12 month fixed term contract to cover maternity leave, managing all areas of the UK website and despatch operation at our premises in Battersea.

Duties include:
• Manage a team of three employees, plus temporary staff in busy periods
• Oversee the customer order and pick, pack and despatch process, ensuring brand standards and courier deadlines are met, assisting in busy periods
• Oversee web sales invoicing process
• Oversee online customer service and customer returns process
• Update and manage the website CMS for both UK and USA websites; website merchandising; ensuring brand standards are met at all times
• Update and manage the corresponding FTP site ensuring all website imagery is accurate and up to date
• Liaise with the photographer on a seasonal and ad hoc basis, ensuring shoot deadlines are met and images are to brand standards; co-ordinating with Production to ensure shipment samples are available on time for seasonal photography; using Photoshop to edit any additional imagery
• Produce and manage all website content and copywriting, ensuring the brands tone of voice is delivered
• Liaise with the web designer and technical/hosting manager to produce and update newsletters, website updates and any corresponding visual content
• Manage and update the app admin site, ensuring all content and visuals are up to date
• Attend monthly marketing meetings, liaising with the relevant parties to plan, generate and deliver promotions that co-ordinate across the brand
• General office and warehouse management; ordering office stationery and supplies for pick/pack operation
• Plan and generate eCommerce orders for the brand’s seasonal collections; working to budgets and deadlines; demonstrate a good understanding of the Orla Kiely eCommerce customers’ requirements, taking historical trends into account
• Manage stock inventory using Protex to generate stock and sales reports and replenish stock; liaising with Warehouse Manager to co-ordinate stock deliveries
• Liaise with DPD and UPS couriers, ensuring any extra collection requests are met for periods of high demand
• Organise set up of online wholesale page on a seasonal basis for the sales team and wholesale customer use
• Manage stocktakes
• Plan and maintain the eCommerce ‘open to buy’, managing budgets and monthly targets and ensuring the required stock inventory is met
• Reporting of daily sales figures

To be successful in this role you will:
• Have previous experience of dealing with customer service queries and complaints effectively and efficiently
• Have previous experience of using a content management system
• Have experience of managing a small team
• Be organised with excellent attention to detail
• Be IT, web and Microsoft Office literate
• Preferably have previous copywriting experience

You will also:
• Possess outstanding written and verbal communication skills
• Have a 'hands on', proactive approach to the role
• Have a presentable, professional personal appearance
• Be a great team player
• Have strong interpersonal skills
• Be flexible and adaptable
• Have an unflappable approach, working well under pressure in a fast paced and demanding environment
• Possess the ability to demonstrate and implement an excellent understanding of the brands ethos and tone of voice, including visually and creatively

To apply for this role please forward your CV and covering letter to jobs@orlakiely.com

 



Junior Wholesale Co-Ordinator

We are looking for a full time, permanent Junior Wholesale Co-Ordinator to join our Wholesale team in London.

Duties will include:
• Manage individual US major accounts, to include arranging shipments and handling payments
• Manage sales orders on Protex database, cross-checking information for accuracy
• Liaise with third party warehouses
• Manage Hong Kong accounts, to include arranging shipments with Hong Kong warehouses
• Assist in the maintenance and accuracy of Protex database
• Assist with annual stock takes
• Assist with stock transfers between different warehouses
• Generate open order reports on Protex

To be considered for this role you will:
• Ideally have previous third party wholesale experience
• Be highly organised with excellent attention to detail
• Be a team player
• Have intermediate Excel skills
• Possess strong interpersonal skills
• Be self-motivated and proactive

This is a great opportunity to develop your career and join a growing Company.

To apply, please forward your CV to jobs@orlakiely.com
 



Temporary Sales Assistant (part time)

We are looking or a temporary, part time Sales Assistant to join our Covent Garden store over the summer months.

Duties will include:
• Providing excellent levels of customer care
• Maximising every selling opportunity to achieve store and individual sales targets
• Processing all retail sales, managing cash and credit card transactions
• Maintaining a clean and tidy store
• Managing stock levels on the sales floor and stockroom
• Answering telephone enquiries
• Recommending products in order to maximise selling opportunities
• Attending and participating in shop meetings and training events

To be successful in this role you will:

• Have previous sales experience, ideally within the luxury retail industry

You will also:
• Have a presentable and professional appearance in order to represent the brand as an ambassador
• Be a great team player who thrives in a fast paced, diverse environment
• Have a confident, calm and enthusiastic demeanour
• Possess exceptional communication skills
• Be flexible and adaptable
• Have a passion for creativity with a flair for sales

This is a great opportunity to join a growing Company.

To apply, please forward your CV to jobs@orlakiely.com