Delivery information and charges
*Due to a high volume of orders at the moment, there is currently a 2 day delay, sorry in advance for any inconvenience caused.
We aim to despatch orders placed before 12pm GMT/BST, the same day. Orders received after 12pm will be despatched on the next working day.
Please note: this may differ at busy times such as sale times and Christmas.
Estimated transit times start from the day of despatch.
All UK & European deliveries (excluding Cyprus, Finland, Greece, Norway and Switzerland) are made with DPD and require a signature. It may be more convenient to you to provide a work address to ensure your order can be delivered when scheduled.
Your tracking number is sent to the email address provided for the delivery address once the order has been despatched.
If a mobile telephone number is provided, text and email notifications will advise you of when your parcel will be delivered, and on the actual day of delivery a one hour timeslot will be provided by DPD.
If you are not available to accept the delivery, a range of ‘in-flight’ options will be available for you to rearrange your delivery.
This includes changing your delivery date, collecting from your nearest DPD Pickup shop, asking DPD to deliver to your preferred neighbour or arranging to have your order delivered to a safe place at your address.
*Unfortunately we do not ship to the Channel Islands.
Deliveries to Cyprus, Finland, Greece, Norway, Switzerland and all other countries outside of the EU are delivered by UPS. UPS delivers Monday to Friday 8am - 6pm only.
If nobody is available to sign for the delivery when it arrives at the agreed delivery address, then the courier will leave a calling card detailing how to arrange a re-delivery.
If re-delivery is attempted without success on two further occasions, the goods will be returned to the Online Department and your order will be cancelled.
Shipments to countries outside of the EU may be subject to local customs, duties and brokerage charges. Orla Kiely cannot be held responsible for these charges. By ticking the 'terms and conditions' tick box at check out you are accepting that you are fully responsible for any charges relating to your delivery.
As a signature is needed to confirm delivery we are unable to deliver to P. O. Boxes or BPFO addresses. We do not ship to hotel or forwarding company addresses.
If your delivery address is outside of the EU, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Orla Kiely cannot be held responsible for these charges.
If you wish to find out more information please contact your local Customs and Excise office.
**International shipments may be subject to cross-border inspections by customs authorities. This may cause a delay in delivery.
**The following items have delivery restrictions:
Ceramics, perfume and diffusers.
Please check particular items for specific information.
Sale continues whilst stocks last. Items are subject to availability.
A maximum order of 5 of the same Orla Kiely product may be made by any one person. Sale items are restricted to 2 of the same Orla Kiely product per customer, household (this includes billing and delivery) and/or recipient.
If you wish to cancel your order before it has been despatched, please contact our Online Team on +44 (0) 20 7720 1117 to cancel the order.
We are unable to cancel deliveries once the order has been despatched.
Please note that we will not be able to edit or add to any product information on orders placed online. Address amendments can be made only. Existing orders will need to be cancelled and we kindly ask that a new order is placed online for the new item.
On rare occasions parcels may go missing, if for any reason you have not received your parcel within 14 days of ordering, please call us on +44 (0) 20 7720 1117 and allow us 5-8 working days for us to carry out the investigation.
By placing an order on the Orla Kiely website, you agree to abide by our terms and conditions which we would kindly ask you to read in full here.
If you have any queries regarding delivery please call +44 (0)20 7720 1117 between the hours of 10am-5pm, or email firstname.lastname@example.org