Orla Kiely offers a repair service for bags that develop a defect, or are subject to wear and tear through age. Not all bags can be repaired but the team will always assess each bag and advise what can be done.
We will accept and undertake repairs free of charge for faulty leather goods up to 12 months old and for laminated goods up to 6 months old (proof of purchase is required in most instances). If your bag needs repairing due to wear and tear or is outside the warranty then repairs will be charged for. We will provide a quotation for your approval before proceeding with any repair work.
To return your product for repair or replacement, you must complete the Repair Request Form (available on request from firstname.lastname@example.org). You will be asked to send through photos of the faulty product area in order for us to advise the best course of action. We strongly recommend sending your item on recorded delivery, as it remains the customer’s responsibility until reaching Orla Kiely.
Due to the high demand for our services, it may take between 6 – 12 weeks to assess your product and carry out refurbishment where possible. We will carry out any applicable repairs to the best of our ability; there may be some colour or leather variation, depending on the style and age of the product.
When purchasing Orla Kiely products from stores other than our boutiques and www.orlakiely.com, you will be subject to the individual store’s Terms of Sale. You must return all queries to the customer service department of the original place of purchase for your faulty item to be processed. We cannot process any replacement or refunds for faulty goods bought from other stores so please contact them directly.